Solutions

Design & Development

Utilizing the latest cutting-edge technologies, we consistently deliver high-quality, innovative solutions while keeping accessibility and security at heart. Over the years we have played various roles in the systems development lifecycle. We've designed, built and hosted large-scale applications as well as collaborated in wider-reaching initiatives, partnering with various vendors. Some examples include:

  • Many internal patient management systems used to warehouse, control and report on patient/program data
  • Public-facing websites ranging from housing research data on rare diseases to relaying information to patients about diabetes, asthma and birth control to name a few
  • Training and interactive websites for physicians and staff
  • Mobile applications including cardiac diagnostic software for the BlackBerry and a tablet-friendly cardiac interpretation platform
  • Mobile applications to assist physicians/sales and other HCP

Patient Support

With our bilingual contact centre and our team of healthcare educators both in-house and across Canada, we make positive impacts on the lives of patients every day. To date, we've implemented and operated programs in the following therapeutic areas:

  • Cardiology
  • Dermatology
  • Diabetes Mellitus
  • Gastroenterology
  • Mental Health
  • Nutrition and Wellness
  • Women’s Health
  • Pain Management
  • Pulmonary / Respiratory
  • Rheumatology
  • Urology
  • Hemophilia
  • Obesity

We've carried out these programs utilizing various touch points:

  • Face-to-Face Support and Training
  • Healthcare Practitioner Phone Support
  • Email and Mail
  • Medication Shipping / Pharmacy Assistance / Medication Access
  • Reimbursement Assistance
  • Video Chat
  • Real-time Communication via Mobile Application
  • Texting

Fulfillment

PCS has extensive fulfillment experience. Some examples of our projects include:

  • Welcome package, diagnostic equipment, program materials and tools
  • Custom patient and physician communications
  • Email newsletters and reminders sent to patients
  • Text messages (SMS) sent to patients

We use our warehouse, which is well equipped to carry out any physicial fulfillment requirements. We've assembled and shipped customized patient welcome kits for various programs.