PatientCare Solutions is a health-based communication company. Since 1998, we have been consulting to the Pharmaceutical and Healthcare Industry.
We specialise in the design and development of customized patient adherence and support programs. Our best resource is our patient.
Today's patients want accurate health information in a timely fashion. They want to be involved in their treatment and their questions answered by reliable and credible professionals. We provide that and much, much more. Not only do patient interactions provide valuable support, we are a conduit for feedback directly from the patient.
Utilizing the latest cutting-edge technologies, we consistently deliver high-quality, innovative solutions while keeping accessibility and security at heart. Over the years we have played various roles in the systems development lifecycle. We've designed, built and hosted large-scale applications as well as collaborated in wider-reaching initiatives, partnering with various vendors. Some examples include:
With our bilingual contact centre and our team of healthcare educators both in-house and across Canada, we make positive impacts on the lives of patients every day. To date, we've implemented and operated programs in the following therapeutic areas of Cardiology, Dermatology, Diabetes Mellitus, Gastroenterology,Mental Health, Nutrition and Wellness, Women’s Health, Pain Management, Pulmonary / Respiratory, Rheumatology, Urology, Hemophilia and Obesity. We've carried out these programs utilizing various touch points:
PCS has extensive fulfillment experience. Some examples of our projects include:
We use our warehouse, which is well equipped to carry out any physicial fulfillment requirements. We've assembled and shipped customized patient welcome kits for various programs.
Since 1998, PatientCare Solutions has had the opportunity to create partnerships with some of the industries largest innovators.
Our 1st in class approach to customer service:
Working with this team has supported [us] in taking our programs to the next level. The team is open, flexible and solution oriented. Their key strength centres around their ability to deliver ahead of schedule with no compromise to quality. It's the small details that count and they know the small details inside and out. I look forward to continuing working together on our current programs as well as future initiatives that are in the works.
We have been fortunate enough to partner with PCS for over the past decade on programs ranging in size and complexity. PCS is a partner in the true sense of the word – they challenge us and push us to develop better programs and think outside the box, while at the same time providing insightful and superior support. Through our partnership we have been able to grow our business skill set and expand our network of clients. We look forward to what the next 10 years of our partnership brings!
The cardio-metabolic franchise has been fortunate to collaborate with PCS on our Patient Support Program. PCS’ team is extremely conscientious and solution oriented. They consistently deliver projects on time (if not ahead of schedule) and strive to exceed your expectations. Their ability to adapt quickly to changes as well as to map and deliver on complex projects are both truly superior. PCS will be a tremendous asset to your program and I recommend this partner without reservation.
To contact us, our mailing address, phone, fax and email are listed below.
3190 Harvester Road, Suite 203
Burlington, ON L7N 3T1
9 AM - 7 PM ET
9 AM - 5 PM ET